On our own behalf: IT failures at ATRALOsecur
Dear customers and partners of ATRALOsecur,
with regard to the outages of our data centre, IT tools and customer portals, we regret to inform you that ATRALOsecur has become the target of a cyber attack.
We are currently investigating the incidents in our data centre, through which an unauthorised third party may have gained access to our systems. Due to the ongoing analysis, we are currently unable to draw any detailed conclusions about the nature and extent of the hacking attack. We are working intensively with internal and external experts (as well as the relevant authorities) as part of our IT security protocol and are investigating the incident in order to fully clarify its cause.
In the course of the attack, several of our IT systems (and thus also the IT tools and customer portals) have been taken offline (until further notice). Our IT team continues to work at full speed to resolve the outages and restore our IT services to you as quickly as possible.
Please note that we are once again available by email, landline and mobile phone. Your customer advisors / contact persons are available to you via the known telephone numbers and e-mail addresses.
We are aware of the current cyber security situation and our responsibility towards our customers. We are therefore working intensively on the incident and will inform you here on the website about further developments.
We apologise for any inconvenience caused.
The Management Team of ATRALOsecur
Peter Kollatz, Daniel Ahrend
FAQs on IT failures at ATRALOsecur
Due to the ongoing analyses, we do not yet have any detailed information on a possible data leak. As soon as we receive information on this, we will inform you as soon as possible.
Please understand that we cannot answer this question due to the ongoing forensic analyses and investigations by the authorities.
Your ATRALO contact persons are available at the known landline and mobile numbers as well as by e-mail. We are currently working on restoring access to the client portal. As soon as the customer portal is accessible again, we will inform you here on the website.
Mail traffic with ATRALOsecur is possible and secure without restrictions. As part of our IT security protocol, we isolated and shut down our systems immediately after the incident became known. Together with IT security specialists, we have since taken further, even more comprehensive IT security precautions. In addition to the established procedure for cyber attacks, outgoing mails and attachments are scanned by a leading managed endpoint detection and response software (MEDR).
We identified the unauthorised access to our systems on 1 October 2023. All affected systems were immediately isolated and shut down to prevent further access. Together with external IT security experts and data forensic specialists, we immediately began analysing the incident and implementing further security measures.
No, these are available and will now be processed step by step, we will contact you again for this.
International insurance solutions with competent claims handling
We are a 100%-owned company of SCHUNCK GROUP, founded in 2017 and based in Frankfurt am Main. The core competence of ATRALOsecur is the placement of risks and the development of individual and contemporary insurance solutions for customers in the logistics industry.
ATRALOsecur offers national and international insurance solutions on complex issues with its own underwriting authority and combines this with smooth, high-quality claims processing.
Whether broker, agent or insurer – test us!
Our core divisions
Freight forwarder’s liability insurance provides the policyholder with cover for his or her activities as a freight forwarder, carrier or warehouse keeper. He/she is in particular held liable for loss of or damage to the goods handed over to him/her and for failure to meet delivery deadlines.
Whether it is a transport accident, robbery, theft, fire, wrong delivery, physical damage, late delivery, piracy, customs seizure, strike, terror or war: the transport of goods involves numerous risks. In the event of loss or damage, the problems pile up. But first and foremost, the question that arises is: who will compensate for any loss or damage incurred?
We see ourselves as a partner for companies with customers in transport and logistics.
As a leading insurance broker and service provider in the transport and logistics industry, the SCHUNCK GROUP has stood for consistency and industry proximity for almost 100 years – now also with the MGA ATRALOsecur for all intermediaries.
Our nearly 50 employees have excellent experience as well as outstanding contacts to all major insurers in the field of shipping and forwarder’s, carrier’s and warehouse keeper’s liability insurance.
Jobs & Career
We have our own way of being successful and are always on the lookout for people who share our passion and dedication for rendering first-class services. If you have completed training as an insurance professional or graduated (in law) or have a similar qualification, and have already gained experience in the field of shipping and/or forwarder’s & carrier’s liability insurance, then you are the right person to work with us.
Enjoy a demanding, interesting and challenging environment as well as excellent opportunities and long-term prospects, a positive corporate climate and flexible working hours.