Information obligations for insurance agents (business card)

Initial information pursuant to Section 15 (1) VersVermV (as at: 04/2022)

Company name

ATRALOsecur GmbH is an international insurance agent according to § 34 d para. 1 GewO with registered office in Hamburg and German branches in Frankfurt am Main, Freiburg and Munich.

Managing directors

Peter Kollatz, Daniel Alexander Ahrend

Registered office/address

Heidenkampsweg 43, 20097 Hamburg/ Germany. The addresses of our offices can be found at www.atralosecur.de.

Intermediary register

Licensed insurance agent with authorisation pursuant to Section 34 d (1) of the German Trade, Commerce and Industry Regulation Act (GewO).

Registration verifiable

D-UAGP-96WA0-11 see also under www.vermittlerregister.info or at the

Chamber of Industry and Commerce for Frankfurt am Main/Germany (supervisory authority), Börsenplatz 4, 60313 Frankfurt am Main, phone: +49 (0) 69 2197-0, fax +49 (0) 69 2197-1424

Register office

Association of German Chambers of Industry and Commerce (DIHK), Breite Straße 29, 10178 Berlin/Germany, Tel.: +49 (0) 180 60 05 85 0 (landline price € 0.20/call; mobile phone prices maximum € 0.60/call); www.vermittlerregister.info

Independence

No participation in voting rights or capital of insurance companies. An insurance company or parent company of an insurer has no direct or indirect interest in the voting rights or capital of the underwriter.

Activity

As an underwriting agent (multiple insurance agent), we underwrite risks on behalf of insurance companies and manage the contracts for them, including claims processing and recourse. We do not offer separate advice.

Remuneration

We receive a commission for our activities, which is part of the insurance premium.

Complaints management

If you as a customer are dissatisfied with our services and wish to make a complaint, you can contact our complaints office in writing or by e-mail. E-Mail: beschwerde@atralosecur.de, telephone number: +49 (0) 40 23777-298 . For details, please refer to our website www.atralosecur.de.

E-Mail: beschwerde@atralosecur.de, Telefonnummer: +49 (0) 40 23777-298 . Einzelheiten dazu entnehmen Sie bitte unserer Website www.atralosecur.de.

Dispute resolution

We are obliged to participate in dispute resolution proceedings in accordance with Section 36 of the German Consumer Dispute Resolution Act (VSBG) (Section 17 IV VersVermV).

Arbitration centres

In the event of disputes between insurance intermediaries and policyholders, the following arbitration centres can be contacted

Versicherungsombudsmann e. V., Postfach 08 06 32, 10006 Berlin, Germany, www.versicherungsombudsmann.de

Professional liability

Allianz-Versicherungs-AG, Kapstadtring 2, 22297 Hamburg, Germany